Client portal
Existing clientsRaise a support request, follow its progress and add updates at any time. Sign in with a code sent to your email address. No password needed.
Online requests are available to existing clients.
Client help
How can we help?
Existing clients get the quickest help through our client portal. You can also start a secure remote session or call the service desk.
Remote support session
RemoteIf an engineer has asked to connect to your computer, open our remote support page and follow the prompts. Your engineer will give you the session code or link to use.
Only start a session if you are expecting one from us. We will never ask you to share a code you did not request.
Prefer to talk?
Call the service desk and we will help you straight away. If you cannot sign in to the portal, or your email address is not recognised, call us and we will sort it out.
Not a client yet? Use our contact form.
To help us help you faster
- Your name, company and the best way to reach you
- What you were doing and what happened instead
- Any error message (a screenshot is ideal)
- Whether it affects just you or other people too
Questions
Using the client portal
How do I sign in?
Open the client portal and choose customer sign in. Enter your work email address and we will send you a one-time code. There is no password to remember.
My email address is not recognised
Call us on 01234 834633. We can check and update your details so you can sign in.
Who can use the portal?
Online requests are available to existing clients. If you are not a client yet, please use the contact form.
Is it safe to let you connect to my computer?
A remote session only starts when you open the link or enter the code your engineer gave you, and you can end it at any time. We will never ask you to share a code you did not request.